Frequently Asked Questions

Booking a session with me is simple:

1. Visit the Bookings Page: Browse the available services.

2. Select the Service: Click on the service you require.

3. Choose a Date & Time: Pick a suitable time slot from the schedule.

4. Complete Your Booking: Follow the checkout process to confirm your appointment.

5. Receive Confirmation: You’ll receive an email with details and a link to join your session.

The cost and duration of a private reading depend on the session lengths. Please visit my service section to view my small fees. My payment system accepts PayPal, Stripe, and major credit/debit cards.

Yes, contact me at least 48 hours before your booking to request a new date or time.

Missed appointments are non-refundable, but you may be able to rebook at the discretion of the reader or host.

Choose your competition, pick your numbers or use Lucky Dip, then proceed through checkout.

Yes, you can pay using your members account balance or PayPal/Credit/Debit card.

Winners are notified by email and announced on the Competitions page.

Yes, as long as numbers are available, you can purchase multiple entries.

Yes. If the course offers a completion certificate, it’ll automatically appear in your dashboard once you finish the final lesson.

Absolutely. Courses work on mobiles, tablets, and computers using any modern browser.

After the expiry date, the course will no longer be available. You can re-enrol later if it’s still offered.

No — course videos are for streaming only to protect content. You can rewatch them anytime while enrolled.

Event times are displayed based on UK time (GMT/BST) by default. If the time appears incorrect:

Check if daylight saving time (DST) is active in your region.
Ensure your device's time zone is set correctly.
For international viewers: Convert the event time using an online time zone converter.

Still unsure? Contact me, and I’ll clarify the timing for you.

Refunds for event tickets are subject to the event's terms and conditions. Please refer to the refund policy on the event page for specific details.

In general, if you need to cancel your attendance, please contact me at least 7 days before the event to request a refund. After that time, I cannot guarantee a refund.

If an event is cancelled, you’ll be notified and offered a full refund or transfer.

You’ll get an instant email confirmation with your booking details. When you login to your members account you can print of your ticket.

Visit the Gift Vouchers section, choose a theme or amount, and complete checkout.

Yes, you can send it directly to a friend by entering their email at checkout.

Yes, expiry details are shown on the voucher when issued.

When you receive a gift voucher, the amount is added directly to your account balance. You can then use your balance to pay for future purchases at checkout.

If you're having trouble logging in, try the following steps:

Check your email & password: Ensure you're using the correct credentials.

Reset your password: Click on "Forgot Password" on the login page and follow the instructions.

Clear your browser cache: Sometimes, stored data can cause login issues.

Try a different browser or device: If the problem persists, try logging in from another browser or device.

Still need help? Contact me, and we'll assist you as soon as possible.

I welcome your feedback and ideas! I may not always monitor my emails in real time, so please be patient when you contact me via my contact page. Your suggestions and reports help me improve my website for everyone.

Click Forgot Password on the login page and follow the link sent to your email.

Go to Profile, make your changes, and click Save to update your details.